EKAAEVA is a "Data Fiduciary" as defined under the Digital Personal Data Protection Act, 2023 (DPDP Act). This policy is aligned with the DPDP Act and the Digital Personal Data Protection Rules, 2025.
We collect information you provide directly — name, email, phone, shipping address, and payment details. We also automatically collect certain information when you visit our site, including IP address, browser type, device information, and browsing behaviour.
EKAAEVA does not knowingly collect personal data of individuals under 18 years of age. If such data is identified, we will delete it immediately. Contact privacy@ekaaeva.com for concerns.
In the event of a personal data breach, EKAAEVA will notify the Data Protection Board of India and all affected users within 72 hours, as required under the Digital Personal Data Protection Rules, 2025.
We use your information to process orders, communicate order updates, improve our products and services, send newsletters (with your consent), and prevent fraud. We do not sell your personal information to third parties.
All payments are processed through secure, PCI-compliant payment gateways. We do not store full credit/debit card numbers on our servers. All transactions are encrypted using 256-bit SSL technology.
We use essential cookies for site functionality and analytics cookies to understand how you interact with our site. You can manage cookie preferences through your browser settings.
You may request access, correction, or erasure of your personal data by emailing privacy@ekaaeva.com. We will acknowledge within 48 hours and process within 7 days, except where retention is required by applicable law.
You have the right to access, correct, or delete your personal data. You may also opt out of marketing communications at any time by clicking "Unsubscribe" in our emails or contacting us.
For privacy-related inquiries, contact us at Contact Support
Name: Tanish Jaswal
Designation: Grievance Officer, EKAAEVA
Email: privacy@ekaaeva.com
Response: We will respond to all grievances within 7 days as required under the Digital Personal Data Protection Act, 2023.
If your grievance is not resolved satisfactorily, you may escalate your complaint to the Data Protection Board of India at https://dpboard.gov.in.